Managers - How Close is Too Close

As a follow up to a recent post, the Department of Regulatory Agencies (DORA) report indicated that of the 478 unique complaints (complaints from different individuals rather than multiple complaints from the same person) received by DORA 32.8% or 157, involved the association's manager.  This percentage rises to 59.33% or 278 complaints if you include...Read our full blog post.